Support For Your Site

In order to continue at optimal performance and security, Your website needs to have on an ongoing website care plan which will protect your investment and offer peace of mind for website care.

Review Our Hosting Plans

What is managed WordPress hosting?

We are Official Agency Partners with Flywheel.
Flywheel provides servers and services that are tailored specifically for WordPress. (Hence the name, “managed WordPress host!”) This means your sites will experience the highest quality of performance and security because every server is optimized for a single CMS.

The Numbers

In 2019 we manged

Websites

Support Tickets

Completed Backups

How Support Works

Email us your website updates

This creates a support ticket we can track and follow through with.

We update
your website

We’ll send you a notification letting you know the changes are ready for review.

You approve
the changes!

Your website is updated faster than ever before.

Frequently Asked Questions

What if I exceed my monthly time?
If you exceed your monthly time we’ll contact you and ask if you’d like to proceed with an upcharge of $50 for an additional hour of support or wait till the beginning of the next month to make the additional changes.
Why do I need an ongoing plan when my web host updates my WordPress version?
Web hosting providers may or may not update your WordPress software for you (please check their policy), but all web hosts will not update your plugins.

WordPress plugins are created by multiple authors, and are consistently updated to newer versions to comply with the latest version of WordPress, or to address security issues and bugs. It is not guaranteed that the mandated updates to WordPress will not break the website, nor that plugins will continue to function if not updated.

For this reason, having a trained web specialist on hand to monitor the website is necessary to update plugins, rollback plugins, replace plugins or even adjust the theme to continue optimal performance.

Can I cancel anytime?
Yes, you can cancel anytime. You are under no obligation to continue the ongoing service. We just ask you give us [14 days] notice so we can carry out our last thorough update of the website and remove our administrator credentials.
What if I have multiple sites?

Need to add an additional site? Just add $25 for hosting & your support time is shared between sites!

How do I contact you when I have a problem?
We provide a support ticket desk for quick turnaround and tracking of all support requests.
You can submit all requests to [email protected] and we will reply within normal business hours.
What is covered in support requests?

We will update your existing content with new content that YOU provide.
This plan is for content updates NOT content creation.

A blog for example…

WE WILL
√ Add blog graphic and or images that you provide
√ Add blog text provided by you
√ Publist the blog so it’s live on your site

WE WILL NOT
X Design a graphic for your blog
X Write a blog for you
X Publish the blog to your social media